Help / FAQ

We have listed below some of our most frequently asked questions. We hope that you will find this information useful and that it solves any of your problems. However, if this is not the case please do not hesitate to contact us for further assistance at or call us on 0191 500 5960  to speak directly with an advisor.


1) How do I order?

The simplest and most convenient way to order is via our secure website. If you are having any problems with your order, don’t hesitate to get in contact with us on 0191 500 5960.
2) Can I order by email or phone?
The best way to place an order is by using the ordering facilities, available for all our products, across our website or by filling in a “Get a quote” form. However, if your having problems using any of our facilities please email us at or call us on 0191 500 5960.
3) What is the estimated time of delivery?
For more information, see our deliveries page.
4) I like the prices, but I have no design. What can I do?
If your creative juices aren’t flowing, then why not pass the buck to one of our talented in-house designers? Starting from £20.00 they can do all of the hard work for you. All you have to do is confirm the artwork and its ready to print! To start your design project simply select which item you want creating and proceed to the checkout as normal and select option 3 - "I require artwork" when asked.
5) How long does it take to receive a proof of design work?
Our designers can normally gat a completed proof to you within 2-3 working days, following your consultation. However, we want to make sure that everything we do is perfect, so sometimes a little extra time may be needed, depending on the job.
6) The paper I want isn’t listed on your website ordering page. Is there anyway I can choose an alternative to your given options?
The selection of stock and sizes we offer on our website are what we feel is the perfect balance between quality and cost. However, this by no means has to limit the individuality of your design. If your wanting a bespoke product either fill in our “Get a quote” form or call us today on 0191 500 5960.
7) What is the definition of PP?
Printed Pages. This is a generice industry term used to describe the size of a booklet. For example one folded piece of paper would be classed as a 4pp booklet. So, to create an A4 saddle-stitched booklet 25 sheets of A3 would be used and printed on both sides.
8) I don’t know what size is best to use. Any recommendations?
With some products, such as business cards, there is a universally accepted standard. However, personal preference is often the reigning factor. So if you are unsure about which size to use, we would highly recommend that you look through our available templates. If your still unsure either fill in our “Get a Quote” form or call us today on 0191 500 5960 for some personalized advice.
9) Can you print a size/design not listed on your website?
We will certainly try to! For any bespoke work, the best option is to either fill in our “Get a quote” form or call us today on 0191 500 5960, for a personalized quotation.
10) What's the difference between creasing and folding?
Creasing is used to prepare card (200gsm+) for folding, as card to too thick to be processed through normal folding machinery. We do not offer a folding service at this time, but all orders will be creased or scored for your conveniance.
11) I want something totally unique. Can you help?
It would be our pleasure! For any bespoke work, the best option is to either fill in our “Get a quote” form or call us today on 0191 500 5960, for a personalized quotation.
12) I’m desperate for some printing to be done ASAP, can you help?!
Wherever possible we aim to offer a rapid turnaround on all jobs, when needed, and are rather good at it! A lot does depend on the products destination; local jobs can be done on the same day, for an extra charge. Jobs further a field will generally arrive the next day.
13) I haven’t been 100% satisfied with the quality of printing I've had done in the past. What assurance can you offer me that your print quality will be up to my standards?
We pride ourselves not only of our top the range printing equipment and quality but also on our exceptional customer service. This means that we will always endeavor to ensure that all business carried out with us runs as smoothly and satisfactory as possible. Please contact us with any concerns, and we will work immediately to appease the situation. For more specific quality terms and conditions please visit our terms page.
14) What does “print-ready” mean?
Print-ready describes a piece of artwork as being prepared and finalized to all the standard commercial printing specifications. For a more detailed explanation and directions for making your artwork "print-ready", please visit our artwork page.
15) What is ‘bleed’?
Bleed is additional background graphic or imagery, which increases the final size of your document by 3mm at each edge (e.g. an A4 page is 210 x 297mm, with the bleed it will become 216 x 303mm). This bleed or extra background is then trimmed off at the final stages to create a perfect, edge-to-edge print. Without the bleed your final product could be compromised, as the guillotines and automatic cutting machines have a tolerance of approx 1mm. This could result in 1mm loss of your print or 1mm gain of white around the edges.
For more information, please visit our artwork page.
16) What is ‘CMYK’?
CMYK stands for Cyan, Majenta, Yellow and Key (Black). These are the four colours used in all modern, professional printing. Virtually every colour and shade imaginable can be created using these key tints. Its important your artwork is set to CMYK and not RBG. Please visit our artwork page for more details.
17) What is DPI?
Dpi stands for “dots per inch” and refers to the resolution quality. For professional print quality, your artwork should be set at 300dpi.
18) Is my printed material subject to VAT?
The British regulations for VAT on printed matter are quite complicated. To explain them in very simple terms, it would be suffice to say that if a flyer, leaflet or booklet is intended for any other purpose than to be read a few times and then disposed of it is subject to full VAT. So for example an instruction leaflet that would be read once and binned is exempt of VAT, but a flyer with a 10% off voucher, which would be likely to be kept and used would be charged VAT. If this doesn’t quite make sense, here Is an extract from the VAT Notice 701/10, ‘Zero Rating of Books Etc.’ For further information, please visit the HM Customs and Revenue website.

3.1 Books and booklets

These normally consist of text or illustrations, bound in a cover stiffer than their pages. They may be printed in any language or characters (including Braille or shorthand), photocopied, typed or hand-written, so long as they are found in book or booklet form.
Supplies of any of the following are VAT zero-rated:
literary works; reference books; directories and catalogues; antique books; collections of letters or documents permanently bound in covers; loose-leaf books, manuals or instructions, whether complete with their binder or not; and amendments to VAT zero-rated loose-leaf books, even if issued separately.
School work books and other educational texts in question and answer format, are VAT zero-rated because the spaces provided for the insertion of answers are incidental to the essential character of the book or booklet. The same applies to exam papers in question and answer format provided they qualify as books, booklets, brochures, pamphlets or leaflets.
But supplies of the following are VAT standard-rated:
books of plans or drawings for industrial, architectural, engineering, commercial or similar purposes; picture card and stamp albums, unless they contain a substantial amount of reading matter which is complete in itself, and no more than 25% of the album is set aside for the mounting of cards and stamps; completed stamp albums; and products that are essentially stationery items, for example, diaries and address books.
3.2 Brochures and pamphlets
These are not defined in law and whether a particular product qualifies as a brochure or pamphlet is a matter of fact and impression.
Brochures usually consist of several sheets of reading matter fastened or folded together, which are not necessarily bound in covers. They usually contain advertising material in the form of text or illustrations.
Pamphlets are similar, but are usually comprised of material of a political, social or intellectual nature.
Single sheet brochures and "Wallet" type brochures designed with a flap may be VAT zero-rated provided they:
convey information; and contain a substantial amount of text, with some indication of contents or of the issuing organisation; and are not primarily designed to hold other items; and are supplied complete.
3.3 Leaflets
These are also not defined in law and again whether a particular product qualifies as a leaflet is a matter of fact and impression. Leaflets normally:
consist of a single sheet of paper not greater than international standard A4 in size (larger publications up to A2 size can be VAT zero-rated provided that they are printed on both sides, folded down to A4 size or smaller and meet the other conditions); are intended to be held in the hand for reading by individuals (rather than for hanging up for general display); convey information; are complete (and not a part work); are supplied in sufficient quantity (at least 50 copies) to permit general distribution; are printed on limp paper; and will either be of an ephemeral nature (designed to be read a few times and then thrown away) or be designed to accompany some other product or service, for example an instruction leaflet. Items printed on stiff paper and card are not automatically excluded from the definition of leaflets. However we do regard the use of stiff paper and card as an indicator that the items have a function which would exclude them.
For example if the item’s main function were designed to be kept or used for a specific purpose in its own right, rather as ancillary to another supply, it would not be a leaflet. Examples of items that would not be leaflets would be those designed to be used for any of the following:
as a calendar; to obtain admission to premises; to obtain a discount on goods or services; as reference material; or for completion or return (see paragraph 3.4). We consider that items printed on laminated paper are designed to be kept and therefore not leaflets. On the other hand, orders of service are not normally designed to be kept and may be VAT zero-rated.

3.4 Items with areas for completion

Items which might otherwise be considered to be leaflets, brochures and pamphlets may not be VAT zero-rated if they are primarily intended for completion or detachment.